2. What is
The minimum requirements to be hired as a HUD multifamily service coordinator, as specified in Chapter 8 of the Management Agent Handbook, are:
While not required by HUD, the following skills are also assets for many service coordination positions:
Watch the video for one practitioner’s thoughts on the qualities and qualifications of an effective service coordinator.
Engaging Service Coordination Support Staff and Volunteers
Some service coordination programs may choose to engage support staff or volunteers to assist service coordinators in carrying out their functions. Different structures are possible, and may include:
Anyone supporting the service coordinator—whether as an aide, intern, or volunteer—should not be given sensitive information without resident consent. In addition, service coordinators are encouraged to review their employer’s policy on the use of volunteers. Criminal history background checks may be advisable.
The number of residents that a service coordinator can effectively serve will depend on the needs of residents. In general, a ratio of one full-time service coordinator to 50 to 100 residents is a reasonable ratio to use as an initial benchmark. In properties with large numbers of residents with mental health conditions or other high needs, a smaller ratio may be appropriate.
Please complete this quiz before you proceed to the next module. To take the quiz, use the arrow keys or click the correct answer choice. If you answer incorrectly, you will be able to try again until you select the correct response. Scores will not be recorded.
1. TRUE or FALSE: Because of the sensitive nature of the service coordinator program, service coordinators may not use the services of volunteers.
U.S. Department of Housing and Urban Development © 2018
HUD Service Coordinators in Multifamily Housing Program