Chapter 1. Introduction to the Service Coordinators in Multifamily Housing Program Online Learning Tool and Resource Guide

Module 1.1: Purpose of this Online Learning Tool

HUD’s Office of Multifamily Housing has developed this Service Coordinator online learning tool to provide guidance to both new and experienced service coordinators on how to operate an effective service coordination program in HUD-assisted multifamily housing. The modules in this learning tool focus on Service Coordinators in Multifamily Housing (SCMF) Programs serving:

  • Elderly individuals, and/or
  • Persons with disabilities

Properties that are designated primarily for occupancy by the elderly or persons with disabilities under the following programs are eligible to participate in the SCMF program. This includes Section 202 properties, designated properties with project-based Section 8 assistance, and designated properties developed through the Section 221(d)(3) Below Market Interest Rate and Section 236 programs. Section 811 properties are not eligible to receive funding for this purpose.

NOTE: The SCMF program is also known as the Multifamily Housing Service Coordinator (MFSC) Program.

What is a Service Coordinator?

A service coordinator is a staff person hired or contracted by an assisted multifamily housing owner or its management company to foster an environment in which elderly persons and persons with disabilities can age in place in their homes and communities. The service coordinator helps residents to access services available in the community and designs programs and services to meet the needs and desires of the property’s residents.

This online learning tool outlines the program standards that HUD expects of all multifamily service coordinator programs. Service coordinators are a key audience, and when the learning tool uses the term “you” it is addressing the service coordinator.  Other individuals who may find this online learning tool beneficial include:

  • Owners of HUD-assisted multifamily housing
  • Property management staff
  • Quality assurance professionals
  • HUD headquarters and field office staff


Quality assurance (QA) professionals provide an impartial evaluation of the Service Coordinator in Multifamily Housing program, to ensure the program is being implemented effectively and in accordance with governing regulations and program requirements. QA professionals may also provide technical assistance to help service coordinators address practices that are not in compliance with program requirements.

This online learning tool provides:

  • Procedures for requesting funding for service coordinator programs
  • Statutorily mandated training and ongoing education requirements
  • Standards of practice for operating a multifamily service coordinator program
  • Guidance for quality assurance professionals

Along the way, you will test your knowledge by taking short quizzes on what you have learned. When you complete all of the modules in the online learning tool, you will be able to get credit for taking the training by adding the training to your learner transcript on HUD Exchange. HUD strongly encourages you to take the time to document that you have completed the training even if you do not need to "get credit."

U.S. Department of Housing and Urban Development © 2018

HUD Service Coordinators in Multifamily Housing Program