HUD Office of Housing Counseling
2022 Community Conference
August 9-11, 2022
Overview
HUD’s Office of Housing Counseling (OHC) sponsored a virtual conference for all of HUD’s participating housing counseling agencies (HCAs) and their counselors. Participants interacted with housing counseling leaders from Federal and State agencies, Local Housing Counseling Agencies (LHCAs), national and regional Intermediaries, State Housing Finance Agencies (SHFAs), and Multi-State Organizations (MSOs).
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Conference Objectives
Learn
Learned about the latest HUD strategic plan that relates to the housing counseling program, including updates across multiple HUD offices.
Network
Networked and discovered peer learning opportunities from HCAs.
Discuss
Discussed how national data impacts the everyday work of housing counselors.
Explore
Explored lessons learned from agency practitioners around delivering disaster housing counseling, building out their workforce, and working with MSOs.
Tuesday, August 9, 2022
Conference Kick Off and Annual Updates
Trends and Data Impacting Housing Counseling
Mortgage Lending: Guidance, Products, and Services
Building the Housing Counseling Workforce
HAF Updates from Treasury and Nationwide
Conference Kick Off and Annual Updates
Tuesday, August 9, 2022
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The session opened with remarks from HUD on the purpose of this conference, the importance of the HUD Housing Counseling program, OHC’s priorities and the value of partnerships with conference participants, and a review of the day’s agenda. |
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Trends and Data Impacting Housing Counseling
Tuesday, August 9, 2022
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This session examined national trends and supporting data which have implications for housing counseling. The conversation featured topics such as foreclosure rates, rising rents, and eviction prevention and will address the impact of these topics on the housing counseling industry. |
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Mortgage Lending: Guidance, Products, and Services
Tuesday, August 9, 2022
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This session offered insight and updates on public and private lending policies, products and services and their implications for housing counseling, along with new ideas and strategies being created to help agencies better support the homeownership goals of their clients. |
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Building the Housing Counseling Workforce
Tuesday, August 9, 2022
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The Housing Counseling industry continues to evolve, shifting the way agencies develop their workforce. Both intermediaries and agencies have accomplished the task of ensuring that all eligible housing counselors providing counseling have passed the HUD Housing Counseling Certification exam. As we look beyond certification, it’s important to highlight professionalism within the industry and methods to create a pipeline of qualified candidates. This session discussed how some intermediaries and agencies have incorporated innovative approaches to building their workforce pipeline. Speakers:
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Nationwide HAF Updates
Tuesday, August 9, 2022
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This session provided national updates on the U.S. Department of the Treasury’s Homeowner Assistance Fund (HAF) program. The session also featured Consumer Finance Protection Bureau (CFPB) and the National Council of State Housing Agencies (NCSHA) website resources and covered common questions received from HCAs across the country. Speakers:
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Wednesday Welcome
Wednesday, August 10, 2022
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Day Two of the conference began with Deputy Assistant Secretary of OHC, David Berenbaum, and three key housing counseling industry associations. They discussed future of housing counseling, the work their organizations are doing, and priorities for the next fiscal year. |
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FHEO’s PAVE Taskforce Spotlight
Wednesday, August 10, 2022
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This session featured the latest guidance and updates from the FHEO PAVE Taskforce. Speakers:
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CPD Spotlight
Wednesday, August 10, 2022
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This session featured the latest guidance and updates from the Office of Community Planning and Development (CPD). Speakers:
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PIH Spotlight
Wednesday, August 10, 2022
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This session featured the latest guidance and updates from the Offices of Multifamily Housing and Public and Indian Housing (PIH). Speakers:
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Culturally Sensitive and Linguistically Appropriate Housing Counseling
Wednesday, August 10, 2022
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Housing counseling that is sensitive to the cultural and language needs of clients is a critical component in closing the homeownership gap. This session discussed promising practices to ensuring that these elements are included in service delivery. |
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Making a Difference Through Partnerships with MSIs
Wednesday, August 10, 2022
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Partnerships with MSIs, including Historically Black Colleges and Universities (HBCUs), provide current and future opportunities to advance racial equity in housing and foster generational wealth building. In this session, attendees learned from HCAs along with colleges and universities that are participating in these partnerships. Speakers:
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Housing Counseling and the Disaster Recovery Process
Wednesday, August 10, 2022
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This session addressed the important role HCAs play before, during, and after a disaster occurs. Attendees learned more about resources available that support the disaster related housing needs of clients and agencies. Speakers:
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Thursday Welcome
Thursday, August 11, 2022
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Day Three of the conference began with a conversation between Deputy Assistant Secretary of OHC, David Berenbaum, and Diane Thompson, Senior Advisor in the Office of the Director of the Consumer Financial Protection Bureau. They discussed key priorities, work they are doing together, and what to expect in the coming year. |
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OHC's 10th Anniversary Celebration
Thursday, August 11, 2022
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OHC is celebrating its 10th year of supporting the nationwide network of HCAs in assisting homeowners and renters in making responsible choices to address their unique housing needs. This session featured members of the Housing Counseling Federal Advisory Committee (HCFAC) in recognizing this milestone. |
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Delivering Best in Class Housing Counseling: Challenges, Lessons Learned, and the Future
Thursday, August 11, 2022
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In many areas of the country, ease of access to housing counseling services is a challenge. Geographical and physical limitations of clients can limit their ability to obtain the housing information and services they need. In this session, attendees learned from OHC and HCAs across the country about innovative housing counseling services, both in person and virtual, including those in rural and tribal communities. |
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Championing the Resilience of HCAs
Thursday, August 11, 2022
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This session offered insights for HCAs to build capacity and ensure sustainability. Attendees heard from industry leaders with guidance and tips on keeping agency doors open–from how to successfully fundraise, to staff certification and retention. |
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Closing with OHC Directors
Thursday, August 11, 2022
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This final session included closing remarks, summarize the topics and lessons learned from this conference, and discussed how OHC will continuing exploring these themes in the coming fiscal year. |
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