FSS © 2017 | U.S. Department of Housing and Urban Development

Contents

1. Introduction

2. Outreach and Goal-Setting

3. Case Management / Coaching

4. Increasing Earnings

5. Building Financial Capability

6. FSS Infrastructure

Introduction to the FSS Program and FSS Training

MODULE 1.1: Introduction to the FSS Online Training and Guidebook

HUD’s Office of Public and Indian Housing has developed this training on the Family Self-Sufficiency (FSS) program to provide guidance to both new and experienced FSS program coordinators and administrators on how to develop and administer a successful FSS program.

This training is primarily focused on FSS Programs serving

  • families in the Housing Choice Voucher program
  • public housing residents

FSS programs operated by owners of HUD-assisted multifamily housing may also find this training to be useful.

Where guidance pertains to both public housing agencies (PHAs) and assisted multifamily housing owners, this training uses the phrase “PHA or owner” or "PHAs and owners." When the term “PHA” is indicated by itself, this means that the subject at hand applies only to PHAs. The terms "client" and "participant" are also used interchangeably throughout this training to refer to individuals and families participating in the FSS program.

This training will help prepare FSS program coordinators to work effectively with FSS participants. Other individuals who may find this training beneficial include:

  • Executive Directors and other senior staff of PHAs
  • PHA Board members and commissioners
  • Owners and other senior staff of HUD-assisted multifamily housing
  • HUD headquarters and field office staff


This training provides:

  • Promising practices and tips from current FSS program coordinators and administrators
  • Evidence-based approaches to helping participants increase their earnings
  • Sample tools for developing and administering FSS programs
  • Suggestions on where to find additional information on the FSS program

 

Along the way you will test your knowledge by taking short quizzes on what you have learned. When you complete all of the modules in the training, you will be able to Get Credit for taking the training by adding the training to your learner transcript on HUD Exchange. HUD strongly encourages you to take the time to document that you have completed the training even if you do not need to "get credit."

This training is grounded in the experience of FSS coordinators and administrators with lessons learned from other FSS programs throughout the country.

Throughout the training we will show video clips of FSS practitioners discussing their experience and provide additional tools and resources to help FSS staff successfully administer an FSS program.

For questions or for more information as you are reviewing the training, please contact: fss@hud.gov.

Administering an Effective Family Self-Sufficiency Program: A Guidebook Based on Evidence and Promising Practices

The FSS online training is a companion piece to a more extensive written guidebook on the FSS program – Administering an Effective Family Self-Sufficiency Program: A Guidebook Based on Evidence and Promising Practices.

The modules of this training correspond to the chapters and sections in the guidebook.

This online training introduces key themes and tips from the guidebook. The guidebook contains additional information, promising practices, sample tools, case studies, and underlying research for the FSS program.

HUD encourages you to read Administering an Effective Family Self-Sufficiency Program: A Guidebook Based on Evidence and Promising Practices:

  • If you are a new FSS program coordinator, an administrator newly assuming supervisory responsibility for FSS, or are considering developing a new FSS program, we recommend you review the entire guidebook.
  • If you are an experienced FSS program coordinator, we recommend you review specific chapters and sections of the guidebook as needed to brush up on your skills.

This online training, which is required of all FSS program coordinators, can help you identify the chapters of the guidebook that may be most useful to you.

Throughout the training you may see this icon.

This indicates when there are different guidelines for FSS programs administered by owners of HUD-assisted multifamily housing than for FSS programs administered by public housing agencies.

This FSS Online Training Covers the Following Topics:

1. Introduction to the FSS Program and FSS Training

2. Outreach and Goal-Setting

3. Case Management and Coaching

4. Helping FSS Participants Increase their Earnings

5. Helping FSS Participants Build Assets and Financial Capability

6. Building an Effective FSS Infrastructure

If you want to skip ahead to another chapter of the training, click on one of the links above. Otherwise, click on the link below to continue on to the next module in this chapter.

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1. Introduction

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GUIDEBOOK

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