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Un-Siloing HMIS: A Journey to Systems Level Collaboration


May 06, 2020 | 10:30 AM - 11:30 AM EDT



This community session is part of the Spring 2020 NHSDC HUD Virtual Conference. The materials are not official HUD resources and may not be in alignment with HUD guidance.

Over the past three years, CARES of NY has worked with five Collaborative Applicants and 13 communities to break down silos in both the reporting and use of data. While rising to the challenge of switching how they view and use data, the CARES staff has also worked on transcending divisions between the Continuum of Care (CoC) and Homeless Management Information System (HMIS), facilitating a true collaborative model. This shift from agency and project level reporting to systems level work, spurred on by the System Performance Measures (SPM) reporting, has been a painful and exacting process, but it has changed the reporting and use of data on the community level for the better by helping (or forcing) the CoCs to work with data in dynamic ways. We have seen a positive impact on data quality, Coordinated Entry (CE) implementation, service delivery models, and community partnerships. This session walked other CoC and HMIS leaders through the collaborative, relationship building, and technological processes (and pains) of the past three years, how far we've gone, and where we're hoping to land at the end.


  • Allyson Thiessen, CARES of NY
  • Kelli Clark, CARES of NY

Please note: due to audio issues during the session, only slides are available for this conference session.