HUD sponsored

NFHTA Fundamentals of Fair Housing - Intake - May 2021


May 24-27, 2021




The Fundamentals of Fair Housing - Intake course covers best practices in fair housing intake for FHIP and FHAP staff. This course will provide an overview of the responsibilities and customer service orientation to conducting intake. Participants will learn how to conduct interviews, including conducting exercises on the do's and don'ts of interviewing techniques, and learn how to establish jurisdiction and apply lessons in drafting timely complaints.

Course Objectives

After completing the course, participants will be able to:

  • Describe how to conduct fair housing intakes within statutory and regulatory requirements
  • Cite strategies for face-to-face and remote intakes, including addressing reasonable accommodations
  • Describe how to apply a customer service orientation to working with aggrieved persons, including examples of lessons from peers in response to various scenarios
  • Outline how to draft complaints in a timely manner and make appropriate referrals
  • List similar organizations and network with peers to share experiences and information



May 24-27, 2021

1:00 - 4:00 PM ET


Note: Submitting a registration request does not confirm eligibility to attend the course.

You will receive an enrollment notification within 1-2 weeks of the course start date notifying if your request was approved, waitlisted, or declined.

If approved to attend the course, you will receive an email from the NFHTA Registrar inviting you to complete Step 2 of the registration process.

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Role and Experience: Participants should have less than 3 years of experience working at a FHIP or FHAP. Participants should support intake activities.

Commitment: Participants must agree to:

  • Attend all 4 classes
  • Complete the pre-work and homework
  • Actively participate in the training by embracing new learning and skills and building relationships with others



4 day course with 3 hours of instruction daily


For questions regarding the course, email nfhta@hudexchange.info.


NFHTA provides knowledge, skill, and capacity building opportunities necessary to end housing discrimination in all its forms. The Academy features virtual and in-person courses and resources for FHIP and FHAP staff of all experience levels.

Learn About NFHTA

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Note: The National Fair Housing Training Academy provides training by and to HUD partners, including entities and persons participating in HUD's Fair Housing Assistance Program and its Fair Housing Initiatives Program. The views offered by speakers and participants do not necessarily reflect HUD's views. Similarly, unless otherwise noted, documents provided as part of the training were created and maintained by the Academy and may not reflect HUD's official position. HUD-produced guidance documents as well as Academy training materials, except when based on statutory or regulatory authority or law, do not have the force and effect of law and are not meant to bind the public in any way. Such guidance documents are intended only to provide clarity to Academy students regarding existing requirements under the law or HUD policies. The information is not intended to provide legal advice to any individual or entity. Please refer to relevant laws and regulations and/or your own legal advisor before taking any action based on information in Academy materials. Some materials have been translated into languages other than English; slight variations may have resulted from the translation.

U.S. Department of Housing and Urban Development (HUD)

NFHTA Registrar | nfhta@hudexchange.info

Tags: Fair Housing