HUD sponsored

Increasing Access to Pre-Purchase Counseling Symposium: Benefits of Counseling & Homeowner Education


July 28, 2022 | 2:00 PM - 3:45 PM EDT



HUD designed The First-Time Homebuyer Education and Counseling Demonstration as a large-scale randomized experiment to answer the question about the relative efficacy of homebuyer education and counseling on first-time borrowers. In this session, the Office of Policy Development and Research (PD&R) discussed the results of the study, taking a close look at the effects of housing counseling and education on specific populations.

Representatives of Bank of America and Wells Fargo also discussed their experience with borrowers who engage in housing counseling and education. Agencies learned how the results of the housing counseling study can be used to market and deliver homebuyer education and counseling services. Leveraging the research and data will enable agencies to better target the populations that benefit most from housing counseling services. Industry and housing counseling partners provided insights and responses on this topic.

View all Increasing Access to Pre-Purchase Counseling Symposiums.


  • David Berenbaum, Deputy Assistant Secretary, HUD Office of Housing Counseling (OHC)
  • Stacey M. Walker, Director of Housing Outreach, Single-Family Division, Freddie Mac
  • Karen Hoskins, Lead Housing Counseling Specialist, ICF
  • Marina Myhre, Social Science Analyst, PD&R
  • Maria Serravalle, Vice President, Homeownership Solutions and Homebuyer Education, Bank of America
  • Nicole Williams, Vice President, Home Lending Diverse Segments Strategy and Planning, Wells Fargo
  • Terry Carr, Senior Advisor to the Deputy Assistant Secretary, OHC
  • Christine Windle, Director, Community Outreach, National Association of Realtors
  • Bruce Dorpalen, Executive Director, National Housing Resource Center (NHRC)
  • Linda Davis-Demas, Vice President of Housing, BALANCE and Co-Chair, Coalition of OHC Intermediaries
  • Gregory McDonald, Advisor, Affordable Lending, Fannie Mae


Participants learned about:

  • The efficacy of homebuyer education and counseling on first-time borrower loan performance and specific populations
  • How to use the results of the study to market and deliver homebuyer education and counseling services
  • Industry leader insight into the results of the study and its implications for HCAs

Who Should Attend?

This session was intended for HCAs and Federal Housing Administration (FHA) Single Family Housing stakeholders.

Additional Information

Visit the Housing Counseling Archive page for more trainings presented by OHC.

Webinar Certificate

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U.S. Department of Housing and Urban Development (HUD)

Housing Counseling Symposium Registrar | trainings@hudexchange.info

Tags: Housing Counseling Program

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