Elevating Lived Experience in Coordinated Entry Evaluations: The Role of Qualitative Data

This community session is part of the Spring 2020 NHSDC HUD Virtual Conference. The materials are not official HUD resources and may not be in alignment with HUD guidance.

This session provided an overview of qualitative data collection and analysis strategies that can be incorporated into Coordinated Entry (CE) evaluation, including:

• A review of qualitative data collection techniques, e.g., oral histories, Most Significant Change stories, semi-structured interviews, focus groups, and surveys with open-ended questions
• A review of qualitative data analysis (QDA) techniques, including content analysis, sentiment analysis, keyword extraction, and the application of grounded theory
• A live demonstration of open source QDA tools
• A discussion about the "Lean Data" approach to collecting and utilizing participant feedback
• A review of internet and mobile technologies that can facilitate qualitative data collection and analysis, from free voice recording and transcription apps to low-cost text messaging services
• A description of issues regarding informed consent

Participants were provided a solid framework for how and why to include qualitative data in CE evaluations.

Speakers:

• Andrea Miller, Waypoints Consulting
• Guest Speaker: Kat Freeman, HomeFire Training and Consulting

HUD and NHSDC