HUD sponsored

2021 ConnectHomeUSA - NDIA’s Digital Navigator Program Overview


March 30, 2021 | 2:00 PM - 3:00 PM EDT



In this webinar, the National Digital Inclusion Alliance (NDIA) shared information about their Digital Navigator model and explained their partnerships with library systems across the country. The Digital Navigator model is a replicable framework for organizations already providing digital inclusion services or those entering the digital inclusion space to ensure that their constituents can connect with them online. This webinar discussed how public housing advocates can learn from models like the Digital Navigator approach.

Paolo Balboa, Programs and Data Manager for NDIA, applies his background in adult literacy and data management to developing digital equity programs. Paolo has been connecting with a national network of practitioners and researchers to develop the Digital Navigator program model to assist organizations that serve their communities across increased barriers to digital access as a result of COVID-19. NDIA currently supports Digital Navigators with a variety of organizations, including public libraries, workforce development agencies, and state broadband offices.

This webinar is part of a webinar series that aims to help ConnectHomeUSA participating communities achieve their goals in connecting households to broadband and assisting communities in their digital inclusion and digital literacy efforts. View all webinars in the ConnectHomeUSA Webinar Series.

Training Objectives


  • Gained an understanding of concepts to help meet ConnectHomeUSA program goals
  • Learned ConnectHomeUSA community best practices

Who Should Attend?

This webinar was intended for Public Housing Authority (PHA) staff and community members responsible for ConnectHomeUSA program implementation. Community members from non-ConnectHomeUSA communities interested in bridging the digital divide for PHA or other HUD-assisted housing programs were welcome to attend.

U.S. Department of Housing and Urban Development (HUD)

Caila Prendergast | cprendergast@enterprisecommunity.org

Tags: ConnectHome COVID-19

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