HUD Title VIII Handbook: Chapter 11: Conciliation

This chapter discusses the role of conciliation in the fair housing complaint process. Topics include the role of the conciliator, how and when parties may engage in the conciliation process, preparing for and conducting conciliation, determining when to suspend conciliation efforts, and detailing HUD’s role in approving and enforcing conciliation agreements. The chapter also addresses the role of the intake analyst in conveying threshold information about the conciliation process to the parties, and provides guidance for fair housing investigators when they are confronted with conciliation offers from parties during the investigation.