- Guides and Training Manuals
HUD Title VIII Handbook: Chapter 4: Intake
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Date Published: May 2005
Description
This chapter provides guidance to staff involved in the complaint intake process and covers the responsibilities of staff who perform intake, including how to collect and review complaint information, interview aggrieved persons, perfect complaints, and recognize complaints that require special processing.
Resource Links
Foundational Resources: Fair Housing Laws and RegulationsFHAP IntakeFHAP InvestigationGuidance/Handbooks
Legal Theories and Concepts: ConciliationCriminal Activities/BackgroundDesign and ConstructionDisparate ImpactDomestic ViolenceElements of ProofEmotional Support and Service AnimalsFirst AmendmentHOPA: Housing for Older Persons ActLand UseLead-Based PaintLEP: Limited English ProficiencyReasonable AccommodationsReasonable ModificationsSexual HarassmentVAWA: Violence Against Women Act
Protected Classes: Federal and Local: AgeColorDisabilityFamilial StatusNational Origin or AncestryRaceReligionSex, Sexual Orientation, and Gender IdentitySource of Income
Courses: Basics of Fair HousingFundamentals of Fair Housing – FHAP InvestigationFundamentals of Fair Housing – Intake
