• Guides and Training Manuals

Housing Counseling Intermediary Toolkit: Quality Control

Date Published: December 2016



HUD’s Housing Counseling Program currently operates through a nationwide network of roughly 2,019 HUD-approved Housing Counseling Agencies (HCAs) located in urban, suburban, and rural communities in all 50 states and territories. Intermediary agencies, including State Housing Finance Agencies (SHFAs), Multi-state Organizations (MSOs), and Regional and National Intermediaries operate at the national, regional, and state levels to oversee and support networks of HCAs. 

Intermediaries are required by HUD to have a written quality control (QC) plan as specified in their grant agreement. This plan is the foundation for the Intermediary’s network monitoring efforts as it outlines the standards that agencies must meet and the processes by which the standards will be monitored. This toolkit includes a template for a compliant QC plan, as well as other resources to support the implementation of the plan.

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Tags: Housing Counseling Program
Author Organization
  • HUD
Resource Approver
  • HUD Approved