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Notice CPD-04-07: Use of CDBG Funds to Assist in Establishing and Operating "211" Calling Systems


Date Published: June 2004


This Notice describes how CDBG funds may be used, in part, to establish, and operate 211 calling systems (211 lines).  211 lines are short cut telephone dialing systems that allow customers to use an easy to remember phone number, 211, to obtain referrals to community services.  The systems are similar in design to 911 emergency or 411 directory assistance lines.  A 211 system reduces the number of calls made to access community-based organizations and government agencies.  Due to the nature of many community service referrals (low cost housing, meals, utility assistance, etc.), it appears that many of the users of 211 lines are low-and moderate-income persons.

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