• CPD Notices
  • HUD Guidance

Notice CPD-04-07: Use of CDBG Funds to Assist in Establishing and Operating

Date Published: June 2004

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Description

This Notice describes how CDBG funds may be used, in part, to establish, and operate 211 calling systems (211 lines).  211 lines are short cut telephone dialing systems that allow customers to use an easy to remember phone number, 211, to obtain referrals to community services.  The systems are similar in design to 911 emergency or 411 directory assistance lines.  A 211 system reduces the number of calls made to access community-based organizations and government agencies.  Due to the nature of many community service referrals (low cost housing, meals, utility assistance, etc.), it appears that many of the users of 211 lines are low-and moderate-income persons.

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Tags: CDBG Entitlement Program CDBG HUD Administered Non-Entitled Counties in Hawaii Program CDBG Insular Areas Program CDBG Program Colonias Set-Aside CDBG State Program
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  • HUD
Resource Approver
  • HUD Approved