Multifamily Housing Service Coordination Program and SfS

The Multifamily Housing Service Coordination (MFSC) Program is adopting HUD’s Standards for Success (SfS) new reporting framework for its performance report requirements. Since 2019, SfS has replaced the HUD-92456 Semi-Annual Performance Report.

SfS is now required for all Multifamily Housing properties that receive funding for a Service Coordinator (that includes both grant-funded Service Coordinators and “budget-based” [also referred to as operating funds] Service Coordinators). There are two main funding sources for the Service Coordinators in the Multifamily Housing Program: operating funding (funding the program through the property’s operating budget or other eligible project resources) and grant(s) provided by HUD through the Service Coordinators in Multifamily Housing (SCMF) grant program. Regardless of whether the source of funding is operating funding or grant(s) provided by HUD, all Service Coordinator Programs in Multifamily Housing are expected to adhere to the same requirements as outlined in the SCMF Program Resource Guide.

The SfS reporting framework modernizes and enhances HUD’s performance data efforts. Data is stored in a central database where it can be analyzed on demand. The implementation of this reporting framework provides better tools for HUD regional offices to communicate with grantees and also verify the accuracy and timeliness of grantee data.

Registration for MFSC

Budget-Based

  • Manual Registration. Multifamily Housing budget-based (B-B) service coordinator properties that are reporting for the first time under SfS and do not use American Association of Service Coordinators (AASC) Online or FamilyMetrics software, will need to register for SfS.

    To see budget-based sites that have already registered and do not need to register, download the list of SfS B-B registrants as of April 5, 2021. If your budget-based property is not on this list, please register for SfS by visiting the Multifamily Housing B-b Service Coordinator Properties Registration page.

    If you have already registered, but have not yet received your login credentials, please do not re-register. Please contact the GrantSolutions Help Desk at (866) 577-0771 or help@grantsolutions.gov.

  • Automatic Registration. Properties using AASC Online or FamilyMetrics software are registered automatically for SfS. Any manual registration will lead to the unwanted creation of duplicate accounts. If you have any questions, please contact The Pangea Foundation directly by calling (866) 615-0982 or by emailing support@pangeafoundation.org.

Grant-Based

  • Automatic Registration. If you are a Multifamily Housing Service Coordinator grantee and have not reported under Standards for Success before, you do not need to register for Standards for Success. GrantSolutions will automatically create a GrantSolutions online data collection (OLDC) grant account. If you have not yet received your login credentials, please contact GrantSolutions by email at help@grantsolutions.gov or by phone at (866) 577-0771.

    Grant-funded properties that use AASC Online or FamilyMetrics software do not need to get direct login credentials to GrantSolutions OLDC. AASC Online and FamilyMetrics software will automatically send their grant users’ submitted SfS data to GrantSolutions.

Reporting Period

The SfS report is an annual report—not a semi-annual report, as was the case previously. Therefore, the SfS report only needs to be submitted to HUD once a year. The annual SfS reporting period is October 1 – September 30. Submission of SfS reports are due on October 30 of each year unless the HUD Office of Multifamily Housing declares otherwise.

Please keep in mind, too, that the SfS report is a property-based report, rather than a service coordinator-based report. This means each property only needs to submit one SfS report, regardless of the number of service coordinators on the property.

Quality Assurance

If your property has received Federal funds or approved budget funds for Quality Assurance (QA) services, an annual QA report must be submitted to HUD, along with the SfS report. All QA reports must be uploaded as attachments and submitted at the same time as the SfS report. Please do not email QA reports separately to your regional HUD officer.

As a reminder, the annual SfS reporting period is October 1 – September 30. The annual reporting period for the QA report is the same. All SfS reports and applicable QA reports are due on October 30 each year unless the HUD Office of Multifamily Housing declares otherwise.

MFSC Data Element Changes

From feedback received and by HUD program request, some changes to the data elements apply this year before they can be updated in GrantSolutions OLDC. The list of changes is as follows:

Data Elements Removed

This year, the following data elements may be entered as Information Not Collected. After this year, GrantSolutions is scheduled to remove these data elements from the reporting repository:

  • Data Collection Date
  • Employment Start Date
  • Monthly Paid Earnings Amount
  • Earned Income Tax Credit
  • Financial Account Creation
  • Household Housing Cost Amount
  • Household Transportation Cost Amount
  • Asthma Condition
  • Hard to House
  • Returning Citizen/Ex-Offender
  • Housing Status
  • Intermediate Housing Status Code
  • Opportunity Area Census Tract

Data Elements Changed:

Asthma-Related Hospital/Emergency Room Visit – Please note that all hospital and ER visits are now tracked, rather than just asthma-related visits. No distinction needs to be made for the health reason. Going forward, simply track the number of hospital and/or ER visits.

Service Coordinator Service Code – This data element is now considered to be the catch all for all services delivered to the resident. Going forward, you will want to enter the total number of service interactions with the resident using this service code. If the service falls into another service category, it can be entered there as well. But this data element should reflect your total number of service interactions with the resident. Please do not include Outreach services.

A couple of data elements, which were not originally in the MFSC documentation, have also been added:

  • Permanent Housing Placement Date – This is the move out date
  • Permanent Housing Placement Code – Reasons the resident moved out

Here are a few notes regarding the data elements for the MFSC Program:

  • Service Start Date – The date the resident is enrolled to receive services
  • Service End Date – The date the resident moves out or stops receiving services

Additional Resources

MFSC & B-b Funding Service Coordinators Data Elements Quick References

MFSC & B-b Funding Service Coordinators Data Elements Shortcuts