Multifamily Housing Service Coordination Program and SfS

The Multifamily Housing Service Coordination (MFSC) Program is adopting HUD’s Standards for Success (SfS) new reporting framework for its performance report requirements. Starting in 2019, SfS will replace the HUD-92456 Semi-Annual Performance Report.

SfS is now required for all Multifamily Housing properties that receive funding for a Service Coordinator (that includes both grant funded Service Coordinators and “budget-based” (also referred to as operating funds) Service Coordinators. There are two main funding sources for the Service Coordinators in Multifamily Housing Program: operating funding (funding the program through the property’s operating budget or other eligible project resources) and grant(s) provided by HUD through the Service Coordinators in Multifamily Housing (SCMF) grant program. Regardless of whether the source of funding is operating funding or grant(s) provided by HUD, all Service Coordinator Programs in Multifamily Housing are expected to adhere to the same requirements as outlined in the SCMF Program Resource Guide.

The SfS reporting framework will modernize and enhance HUD’s performance data efforts. Data will be stored in a central database where it can be analyzed on demand. The implementation of this reporting framework will provide better tools for HUD regional offices to communicate with grantees and also verify the accuracy and timeliness of grantee data.

Registration for MFSC

Budget-based

  • Manual Registration. Multifamily Housing budget-based (B-b) service coordinator properties that will be reporting for the first time under SfS and do not use American Association of Service Coordinators (AASC) Online or FamilyMetrics software, will need to register for SfS.

    The registration period has opened again from July 8, 2019 – July 31, 2019. All B-b service coordinator properties must register by this date. If you have already registered, but not yet received your login credentials, please do not re-register. Please contact the Grant Solutions Help Desk at (866) 577-0771 or help@grantsolutions.gov.

    To see budget-based sites that have already registered and do not need to register, download the list of SfS B-b registrants as of June 27, 2019. If your budget based property is not on this list, please register for SfS by visiting the Multifamily Housing B-b Service Coordinator Properties registration page.

  • Automatic Registration. Properties using the AASC Online or the FamilyMetrics software will be registered automatically for SfS. Any manual registration will lead to the unwanted creation of duplicate data. If you have any questions, please contact The Pangea Foundation directly by calling (866) 615-0982 or by emailing support@pangeafoundation.org.

Grant-based

  • Automatic Registration. If you are a Multifamily Housing Service Coordinator grantee and have not reported under Standards for Success before, you do not need to register for Standards for Success. Your account will be created automatically by GrantSolutions. If you have not yet received your login credentials, please contact Grant Solutions by email at help@grantsolutions.gov or by phone at (202) 401-5282 or (866) 577-0771.

    Grant funded properties that use AASC Online or FamilyMetrics do not need to get direct login credentials to InForm. The data is automatically sent from those two systems, login information is not required.

Reporting Period

The SfS report is an annual report—not a semi-annual report, as was the case previously. Therefore, the SfS report only needs to be submitted to HUD once a year. The annual SfS reporting period is October 1 – September 30, and reports are due on October 30 each year.

If your property was enrolled in SfS beginning on or after January 1, 2019, your SfS report will only need to include the period between January 1, 2019 – September 30, 2019. The report date range will still read October 1, 2018 – September 30, 2019, but don’t be concerned about that. On this first report, you will be responsible only for the services delivered and data recorded beginning on January 1, 2019. You won’t need to backdate and enter data prior to that since it was covered in your final Semi-Annual.

Please keep in mind, too, that the SfS report is a property-based report, rather than a service coordinator-based report. This means each property only needs to submit one SfS report, regardless of the number of service coordinators on the property.

Quality Assurance

If your property has received federal funds or approved budget funds for Quality Assurance (QA) services, an annual QA report must be submitted to HUD, along with the SfS report. All QA reports must be uploaded as attachments, and submitted at the same time as the SfS report. Please do not email QA reports separately to your regional HUD officer.

As a reminder, the annual SfS reporting period is October 1 – September 30. The annual reporting period for the QA report is the same. All SfS reports and applicable QA reports are due on October 30 each year.

MFSC Data Element Changes

Throughout the course of the two-year SfS pilot, we have received feedback from pilot participants, which has led to the removal of certain data elements from the MFSC Program. We have also added and slightly revised other data elements. As a result of the recent government shutdown, we did not have enough time, prior to the national SfS rollout, to update the following HUD resources (listed under Additional Resources). Therefore, below we have included a list of changes which have been made since the original MFSC program data materials were developed:

Data Elements Removed

This year, the following data elements may be entered as Information Not Collected. After this year, these data elements will be removed from the HUD MFSC training materials and reporting repository:

  • Data Collection Date
  • Employment Start Date
  • Monthly Paid Earnings Amount
  • Earned Income Tax Credit
  • Financial Account Creation
  • Household Housing Cost Amount
  • Household Transportation Cost Amount
  • Asthma Condition
  • Hard to House
  • Returning Citizen/Ex-Offender
  • Housing Status
  • Intermediate Housing Status Code
  • Opportunity Area Census Tract

Data Elements Changed:

Asthma-Related Hospital/Emergency Room Visit – Please note that all hospital and ER visits are now tracked, rather than just asthma-related visits. No distinction needs to be made for the health reason. Going forward, simply track the number of hospital and/or ER visits.

Service Coordinator Service Code – this data element is now considered to be the catch all for all services delivered to the resident. Going forward, you will want to enter the total number of service interactions with the resident using this service code. If the service falls into another service category, it can be entered there as well. But this data element should reflect your total number of service interactions with the resident. Please do not include Outreach services.

A couple of data elements, which were not originally on the MFSC documentation, have also been added:

  • Permanent Housing Placement Date – This is the move out date
  • Permanent Housing Placement Code – Reasons the resident moved out

Here are a few notes regarding the data elements for the MFSC Program:

  • Service Start Date – The date the resident is enrolled to receive services
  • Service End Date – The date the resident moves out or stops receiving services

Additional Resources

MFSC Program and B-b Funding Service Coordinators Training

MFSC & B-b Funding Service Coordinators Data Elements Quick References

MFSC & B-b Funding Service Coordinators Data Elements Shortcuts