Running ROSS Step-by-Step

How should Service Coordinators approach needs assessments and goal-setting with residents?

Linden Housing Authority

Linden Housing Authority (Linden, NJ) – Ann J. Ferguson Towers – Meals on Wheels

Once the Service Coordinator has met with residents who are interested in participating in the ROSS program, she/he should begin assessing their needs, setting goals for participation, and making referrals to relevant service providers. This section provides guidance on each of these activities and includes links to additional resources. The section also includes tips on maintaining a confidential and welcoming work environment. This is key to building trust and helping residents feel safe as they may have to work through sensitive topics.

Throughout their work, Service Coordinators should use a client-centered approach, as defined in this section’s textbox, when working with residents. This approach has proven successful in motivating clients to meet their goals. More information about the benefits of using a client-centered approach, and how to implement one effectively, can be found in Module 3.1: A Client-Centered Approach of the Family Self-Sufficiency Program Online Training.

What is a client-centered approach?

Under a client-centered approach, the Service Coordinator serves as a guide and a facilitator, listening more than talking and maintaining sensitivity to a person’s experiences and potential traumas. This approach empowers the individual by inviting the client to determine his or her goals and the strategies for achieving them, including the type and intensity of services to be accessed. 

For more tips, see Module 3.1 of the Family Self-Sufficiency Program Online Training.