Working with Residents
Working with residents effectively is at the heart of a successful ROSS program. This module discusses:
- How to conduct outreach to individuals who could benefit from the ROSS program, including various approaches;
- Guidance for working with residents once they decide to participate in the program;
- Tools for assessing clients’ needs and setting goals;
- A primer on making service referrals; and
- The importance of maintaining a confidential and welcoming environment.