Working with Residents

Linden Housing Authority

Linden Housing Authority (Linden, NJ) – Ann J. Ferguson Towers – Kean University Occupational Therapy Students

Working with residents effectively is at the heart of a successful ROSS program. This module discusses:

  • How to conduct outreach to individuals who could benefit from the ROSS program, including various approaches;
  • Guidance for working with residents once they decide to participate in the program;
  • Tools for assessing clients’ needs and setting goals;
  • A primer on making service referrals; and
  • The importance of maintaining a confidential and welcoming environment.