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FSS Program Launch Roadmap

This is a graphic visualization of the stages to launching a multifamily housing FSS program. The graphic outlines the process of establishing an FSS program in three phases: 1) Getting Started; 2) Launching Your Program; and 3) Managing Your Program. Importantly, the third phase is more about program operation, not launch, but is still critical to establishing a high-quality FSS program. The FSS Launch Roadmap is a tool to understand key activities, deliverables, team meetings, and personnel during each step of the launch process. The first step within Getting Started is EXPLORATION. Within EXPLORATION, the steps are as follows: i. Assess resident interest and need ii. Identify funding for the program iii. Select properties iv. Determine program model and scope of services v. Determine staffing needs and hire staff vi. Explore and identify community partnerships Deliverables in EXPLORATION include: Announcement to key staff of intention to launch FSS. Staff to involve include: Organizational leadership, resident services, property management, accounting. The second step within Getting Started is PLANNING. Within PLANNING, the steps are as follows: i. Establish escrow management procedures ii. Develop data collection and tracking systems for program management and reporting iii. Determine timeline for launch iv. Identify and inform FSS team of their responsibilities v. Develop and submit action plan Deliverables in PLANNING include: Escrow management procedures, data management system, action plan Staff to involve include: Organizational leadership, resident services, property management, accounting. The next phase is Launching Your Program. The first step is PRE-LAUNCH. Within PRE-LAUNCH, the steps are as follows: i. Assign team roles and responsibilities ii. Train staff iii. Develop policies and procedures for day-to-day program operations iv. Develop outreach strategy and materials v. Develop CoP and ITSP templates Deliverables in PRE-LAUNCH include: FSS program manual (optional), marketing materials, CoP and ITSP templates Staff to involve include: Resident services, property management, accounting, site and service delivery staff The second step in Launching Your Program is LAUNCH. Within LAUNCH, the steps are as follows: i. Begin marketing and outreach ii. Conduct FSS orientations for property residents iii. Enroll participants and begin 1:1 meetings Deliverables in LAUNCH include: Participant Contracts of Participation (CoP) and Individual Training and Services Plans (ITSP) Staff to involve include: Property management, accounting, site and service delivery staff The third phase is Managing Your Program. The first step is DELIVERY. Within DELIVERY, the steps are as follows: i. Meet with program participants regularly ii. Manage FSS escrow accounts iii. Process interim and final escrow disbursements Deliverables in DELIVERY include: Appointment notes and documentation, escrow account statements Staff to involve include: Property management, accounting, site and service delivery staff The second step in Managing Your Program is EVALUATION. Within EVALUATION, the steps are as follows: i. Evaluate program and make improvements ii. Report to HUD and other stakeholders Deliverables in EVALUATION include: Revised program manual (optional), HUD quarterly reports Staff to involve include: Resident services, property management, accounting, site and service delivery staff.

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