Let's Make Home Happen

May 2018, Volume 6 Issue 11

Frequently Asked Questions (FAQs)

Do you have questions about the topics covered in this issue of The Bridge? Be sure to visit the Housing Counseling FAQs page on HUD Exchange to find the answers you need.

Q: If an individual has passed the certification examination but FHA Connection is rejecting their request to register for an FHA Connection ID, or process their request for HUD Certified Housing Counselor status, what can that individual do?


A: The most common cause for this issue is when the FHA Connection system cannot match the information that the individual entered through www.hudhousingcounselors.com with what they entered in FHA Connection (FHAC). The individual should verify that they are entering the same social security number used to register for the certification examination and counselor ID provided in the email from www.hudhousingcounselors.com. The counselor ID sent from www.hudhousingcounselors.com should be entered in the “Counselor Exam ID” field in FHAC. The individual can verify information submitted through their user profile at www.hudhousingcounselors.com. For further assistance, please send an email to housing.counseling@hud.gov with subject line FHAC Application Assistance.

View FAQ 3280 for more information.

Q: Where can a counselor get help and technical assistance regarding the HUD Certified Housing Counselor application process through HUD’s FHA Connection (FHAC) system?


A: A counselor should review the registration process on the HUD Certified Housing Counselor Application Process page on www.hudexchange.info. If the individual still has questions or issues, the individual can send an email to housing.counseling@hud.gov with subject line FHAC Application Assistance.

View FAQ 3271 for more information.

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