Let's Make Home Happen

May 2018, Volume 6 Issue 11

Knowledge Management: Strategic Alignment of Information Resources

The Office of Housing Counseling is exploring the benefits of a knowledge management system to manage the volumes of paper files accumulated from decades of program administration.

Knowledge management is defined as a process of creating, sharing, and managing the knowledge and information of an organization. It has been characterized as a business’s most important asset if implemented and managed properly.

Numerous Fortune 500 companies, such as IBM, Adobe and Microsoft, as well as organizations like the U.S. Army, utilize knowledge management in various aspects of their businesses to create, share, and use information in order to reduce risk, retain knowledge assets, and minimize recurring mistakes and errors. Knowledge management is often considered a “look before doing” system. One of the earliest knowledge management tools was Lotus Notes, which featured many collaborative tools like chat forums and file sharing.

This system would help to catalog the current files in an enterprise document management system, establish uniform document naming conventions, implement quick and efficient data searches, build “frequently asked questions” from user queries, and provide a collaborative platform to share authorized information internally and externally. Knowledge management can help the Office of Housing Counseling manage its knowledge library so that decisions within the organization can be made expeditiously and supported by the right information.

HUD is just beginning its knowledge management project, which will take several months. The hope is that the result will improve the quality, consistency and speed of responses to questions from housing counseling agencies.

shelf of binders in a library