This page provides the application instructions through FHA Connection for HUD housing counseling Certification.
To become a HUD certified housing counselor, a counselor must meet the following two eligibility requirements: 1) pass the HUD Housing Counselor Certification written examination and 2) work for an agency approved to participate in HUD’s Housing Counseling Program.
There are two steps within this process:
Note: At all times, HUD participating housing counseling agencies must have an Agency FHAC Application Coordinator registered in FHA Connection. A counselor will not be officially placed in the certified counselor database until the Agency FHAC Application Coordinator successfully validates counselor employment in the FHAC system.
The graphic below includes the entire process, inclusive of both Exam and Application steps, for counselors to become HUD certified.
Please read these instructions in their entirety before taking any action.
Note: Applicant must complete all fields on the application screen.
When the application is successfully processed, the HUD Certified Housing Counselor Application Results page appears with this message: CERTIFIED COUNSELOR APPLICATION SUCCESSFULLY COMPLETED.
All HUD Certified Housing Counselors must establish an FHA Connection (FHAC) User ID.
If applying as a HUD Certified Housing Counselor, complete the HUD Certified Housing Counselor application first and then apply for a User ID after notifying your agency’s coordinator. However, if the counselor is already a HECM counselor, the FHA Connection user ID issued as a HECM counselor is used for both HECM and certified counseling. The counselor does not register for another FHA Connection User ID.
If applying only as a coordinator, just apply for an FHAC User ID.
If applying to be both a coordinator and counselor, you must complete the HUD Certified Housing Counselor application first and be accepted by HUD.
After submitting your application, you can request an FHAC User ID:
Keep your login information in a safe place because you will need your User ID and Password each time you access the FHAC to update your own roster information. FHA requires that your password be changed every 21 days.
On the HUD Certified Housing Counselor Application, only one employer is entered. If the certified counselor works for more than one housing counseling agency, or recently changed employers, a request can be made to validate employment for another agency.
Active status counselors on the HUD Certified Housing Counselor Database maintain their own information on the FHA Connection.
The purpose of the FHAC Application Coordinator is to certify the counselor’s employment at the agency and to manage the data regarding the counselor’s employment status in the future.
HUD-approved housing counseling agencies must designate at least one individual to act as FHAC Application Coordinator. An agency can have a maximum of four FHAC Application Coordinators and at least two are recommended. The coordinator cannot be the same person currently registered in in the Line of Credit Control System (LOCCS) or the Web Access Security Subsystem (WASS), nor can the coordinator currently act as the FHA lender coordinator for the agency. The coordinator cannot certify their own employment. Intermediary Coordinators may perform the coordinator functions for their affiliates. Intermediaries may also obtain an FHAC ID simply to view their affiliates or if they want to validate and/or terminate counselors from their network.
You must register in FHA Connection (FHAC) as the FHAC Application Coordinator for your agency. Upon completion of your registration, you will get an email stating that FHAC will send the new User ID notification electronically to the organization’s Housing Counseling System (HCS) Agency Manager email address using a secure encrypted email. Agencies should review their contact information in HCS to assure accuracy of all contacts and email addresses.
NOTE: An agency cannot have the same person accessing eLOCCS and FHA Connection. Agencies must identify a separate person to be the user of eLOCCS and a separate person to be the user of FHA Connection.
On the Counseling Agency search screen under Counseling type select Certified. The result provides a list of active housing counseling agencies with a HUD certified housing counselor.
On HUD.gov’s HUD Certified Housing Counselor Database screen enter the 6 digit counselor ID (FHA Connection User ID). Click send to locate the counselor record. If a match is found a list of agencies that employ the counselor are listed.