Housing Counseling Agency Customer Service Feedback

Find a Housing Counselor

HUD sponsors housing counseling agencies throughout the country to provide free or low-cost advice on buying a home, renting, default, foreclosure avoidance, credit issues or reverse mortgages.

To find a housing counselor:

Customer Service Feedback

HUD provides support to a nationwide network of Housing Counseling Agencies and counselors. HUD approved Housing Counseling Agencies are trained and approved to provide tools to current and prospective homeowners and renters so that they can make responsible choices to address their housing needs in light of their financial situations.

To help HUD monitor performance, we need to hear from clients who have received counseling. If there is a counselor or agency that really helped you, tell us about it. Or, if you received poor service tell us that too.

Email Housing.counseling@hud.gov to let us know about the quality of your housing counseling session. To help HUD follow-up on your feedback please provide your name, address, phone number, email address, date of counseling session, counseling agency, name of the counselor you saw, and a description of your experience.

FHA Resource Center

Contact the FHA Resource Center to ask questions about:

  • Rental Assistance and Section 8 Programs
  • Buying a Home
  • Homelessness Assistance
  • Down Payment Assistance
  • Buying a HUD Homes

You may speak directly to a customer service representative by calling 1-800-CALL-FHA (1-800-225-5342) or send an email to answers@hud.gov. You may also visit our online knowledge base at www.hud.gov/answers, 24 hours/7 days a week.