2. Request an FHAC User ID
All HUD Certified Housing Counselors must request an FHA Connection (FHAC) User ID.
If applying as a HUD Certified Housing Counselor, complete the HUD Certified Housing Counselor application first and then request a User ID. However, if the counselor is already a HECM counselor, the FHA Connection User ID issued as a HECM counselor is used for both HECM and certified counseling. The counselor does not request another FHA Connection User ID.
If applying to be both an Application Coordinator and Counselor, you must complete the HUD Certified Housing Counselor application first and be accepted by HUD.
Requesting an FHAC User ID:
From the FHAC Welcome page (https://entp.hud.gov/clas/index.cfm) select Registering a New User.
The Registering to Use the FHA Connection page displays. Click the link for Housing Counseling at the bottom of the page.
You will arrive at the Housing Counseling Registration page. You can also access this page directly by going to the following URL: https://entp.hud.gov/idapp/html/hecm_cnsl_reg.cfm.
- If you are also registering as an Application Coordinator, click "Are you registering as an FHA Connection Application Coordinator for the housing counseling agency that employs you?" and enter the Housing Counseling System (HCS) ID for that agency.
- Double check that the information you entered (such as your email address and social security number) is accurate. The email address you enter is how you will receive your FHA Connection User ID.
- Remember the password you set, since this is the password you will need to use once you receive your FHAC User ID.
If your email address in your record is correct, you will receive an email within 48 hours informing you that an ID was issued. When a new User ID is issued, counselors will receive a secure, encrypted email from the FHA Connection within 2 business days, which will include the User ID.
Keep your login information in a safe place because you will need your User ID and Password each time you access the FHAC to update your own roster information. FHA requires that your password be changed every 90 days.
FHAC user accounts must be accessed every 90 days to remain active. If you do not access your account within 90 days, your User ID will be terminated, and it will have to be reinstated to activate the account.