Get HUD Exchange Updates: Get critical deadlines, policy changes, and upcoming trainings in your inbox.

Reminder: Ask Your IDIS Questions Using OneCPD Ask A Question

February 20, 2013 Print ShareThis

HUD wishes to remind all Integrated Disbursement and Information System (IDIS) users that the IDIS Ask A Question tool on the OneCPD Resource Exchange has been in operation since November 2012.  Please remember to submit your IDIS technical assistance issues to OneCPD Resource Exchange Ask A Question.

To submit your request/question, please use the following instructions:

  • Go to the OneCPD Resource Exchange home page.
  • Click on the Ask A Question tab on the banner at the top of the screen.
  • The screen will automatically scroll down to the Ask A Question section of the home page.
  • Select “an Organization” from the “I am ____” dropdown.
  • Click the “Ask Your Question” button.
  • Fill out the Requestor Information form (note that this form is available directly at the following URL: https://www.onecpd.info/program-support/my-question/).
  • In Step 2 of the form, select “Integrated Disbursement and Information System” from the “My question is related to” dropdown list.
  • Once the question is successfully submitted, you will receive an email confirmation.

OR

  • Go to the Ask A Question page on the OneCPD Resource Exchange.
  • On the bottom of the page, underneath "Are You an Organization with HUD Policy, Program, or Reporting System Questions,” click on "Ask Your Question."
  • Fill out the Requestor Information form (note that this form is available directly at the following URL: https://www.onecpd.info/program-support/my-question/).
  • In Step 2 of the form, select “Integrated Disbursement and Information System” from the “My question is related to” dropdown list.
  • Once the question is successfully submitted, you will receive an email confirmation.

The Ask A Question teams are knowledgeable providers of on-demand technical assistance available to answer questions.  The Ask A Question teams include technical assistance providers, HUD staff, and system programmers. 

Over the next few months, all CPD virtual help desks and question systems will be consolidated into the OneCPD Ask A Question. This centralized portal will allow HUD’s customers to ask questions on any CPD-related topic in one place and for HUD to provide more timely and consistent answers to questions and to obtain more information on common grantee knowledge gaps.

Tags: IDIS Website Changes