New Housing Counseling Agency Locator Tools
On June 7, 2022, the HUD announced the implementation of new technology providing expanded information for those seeking assistance from a HUD-approved housing counseling agency (HCA). The technology includes an enhanced and easy-to-use online Housing Counselor Locator Tool with search capability as well as a new, toll-free automated telephonic information delivery system for those seeking contact information for HCAs in their local community or nationally-based housing counseling intermediary organizations.
The Housing Counselor Locator is available in English and Spanish and includes improved navigation, more counseling type search choices, smart-phone capability, and integration with common map and directional technology. The locator also provides information for contacting national housing counseling intermediary organizations which can expand a consumer’s options, particularly where there is no locally available agency.
The new telephonic search capability is available by calling 800-569-4287. This service can respond to voice prompts and allow users to request information and assistance from a customer service representative from 8:00 AM – 8:00 PM ET. Users can also request assistance from translators who are available to assist in more than 200 languages.