Housing Counseling FAQ

How can I assure that my agency is able to access the eLOCCS system as soon as possible once we sign the Comprehensive Housing Counseling Grant Agreement?

Date Published: March 2019

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Agencies often experience difficulties accessing the electronic Line of Credit Control System (eLOCCS) as a result of Approving Officials and Users not accessing the system regularly. Please note that if either an Approving Official or User does not access these systems every 90 days their access will be suspended. It is highly recommended that Approving Officials and Users log in to Secure Systems and access eLOCCS every month to ensure that they are not terminated due to inactivity. The instructions to reinstate these users can be found in the eLOCCS Access Guidelines for Grantees.

During the period between a grantee’s last draw under a previous grant, and before signing a new grant agreement, the agency should assure that both Approving Officials and Users access the system at least every 90 days.

The agency’s business partner information should be reviewed to ensure that it remains current. This includes:

  • Opening the ‘General’ tab and checking that the agency address, Tax ID, and contact information are correctly reflected
  • Opening the ‘eLOCCS Users’ tab and confirming that the Approving Official and all other users are accurately reflected and active in both Secure Systems and eLOCCS
  • Opening the ‘Banking’ tab to assure that the correct account information is reflected

If any of this information needs to be updated, please review the following eLOCCS guidance documents:

If you have any specific questions, please reach out to your agency’s Point of Contact (POC) at the Office of Housing Counseling (OHC).

Tags: Housing Counseling Program Recordkeeping

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