IDIS FAQ
Q

The toolbar in MicroStrategy has disappeared and I am unable to print or export a report after running it in MicroStrategy. How do I get the toolbar to reappear?

Date Published: July 2018

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A

If you are using Internet Explorer version 10 or version 11, make certain that the compatibility mode is turned off.

To turn off the compatibility mode on your internet browser:

  • Open Internet Explorer.
  • Navigate the cursor to the top right corner (on the settings wheel) and click on "Compatibility View settings" option.
  • Select hud.gov.
  • Click the "Remove" button. This button will be grayed out until you select hud.gov in the preceding step.
  • Click the "Close" button.
  • Log out of IDIS and close Internet Explorer.
  • Reopen Internet Explorer and log back into IDIS.

For more guidance on running IDIS reports, please visit: IDIS Online Reports User Guide.



Tags: IDIS Admin - Account Basics & Troubleshooting Reports - Export/Save Reports

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FAQ ID:

3420