IDIS FAQ
Q

My IDIS password was just reset. I can log into IDIS on another computer, but cannot log in on my computer. What computer settings do I need to log in?

Date Published: July 2018

Print ShareThis

A

These are the prescribed settings for optimal IDIS usage:

Browser Cache

Users should clear their browser's cache and history, close the browser, and then restart their browser before logging in with a new password.

To clear the cache and history on your internet browser:

  • Open Internet Explorer.
  • Navigate the cursor to the top right corner (on the tools wheel) and click on "Internet Options" selection.
  • Under Browsing history, click the "Settings" button.
  • Navigate to Caches and databases and uncheck the box that states, "Allow website caches and databases."  Select the "OK" button.
  • Under Browsing history, click the "Delete" button.
  • Check the boxes for History and Passwords. Select the "Delete" button.
  • Select the "Apply" button.
  • Select the "OK" button.
  • Close Internet Explorer.
  • Reopen Internet Explorer and log back into IDIS.

Bookmark Errors

Go to the IDIS webpage on the HUD Exchange.

From the "Log-in or Registration" menu displayed on the right, select "IDIS Log-in."

Note: It is recommended that users do not bookmark the IDIS login page or add it as a favorite on their internet browsers because the web address could change. Instead, bookmark the following HUD Exchange URL to access the IDIS login page: https://www.hudexchange.info/idis/

Compatibility Settings

If you are using Internet Explorer version 10 or version 11, make certain that the compatibility mode is turned off.

To turn off the compatibility mode on your internet browser:

  • Open Internet Explorer.
  • Navigate the cursor to the top right corner (on the tools wheel) and click on "Compatibility View settings" option.
  • Select hud.gov.
  • Click the "Remove" button. This button will be grayed out until you select hud.gov in the preceding step.
  • Click the "Close" button.
  • Log out of IDIS and close Internet Explorer.
  • Reopen Internet Explorer and log back into IDIS.


Tags: IDIS Admin - Account Basics & Troubleshooting Reports - Export/Save Reports

Links in This FAQ

FAQ ID:

3419