The type of clients my program targets are usually unwilling to provide identifying information. Can I just record “client refused” rather than asking?

Date Published: November 2015

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No, absolutely not. Some clients may decline to provide responses to some questions, but you may not make that decision for them. At a national level, in every project type, a majority of clients are willing to provide identifying information. If your project – or a project in your Continuum of Care (CoC) – is experiencing a high rate of client refusals as compared to similar projects, consider implementing trainings around interviewing or trust-building techniques to support client engagement. A deeper engagement with the client that may lead to more rapid movement off the street and placement in housing is consistent with meeting federal goals to end homelessness and improvement on HUD’s System Performance Measures.

Tags: Data - Data Standards

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