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Housing Counseling FAQ

What tasks can an FHAC Application Coordinator perform?

Date Published: August 2017

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FHAC Application Coordinators perform the following authorization and maintenance tasks for their organization's Standard Users:

  • disclose the Standard User ID to the user when the ID set up is complete
  • maintain (update, terminate, reinstate) user authorizations to use specific FHA Connection functions and accesses
  • reset user passwords
  • update and change non-secure user data (e.g., name or telephone number)
  • view/print HECM certificates and/or Certified Housing Counselor Certificates 

Tags: Housing Counseling Program Counselor/Coordinator Application Process