Housing Counseling FAQ

Does an agency status change from ‘inactive’ to ‘terminated’ automatically in the Housing Counseling System (HCS)?

Date Published: April 2018

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Agency status must be updated to ‘active’ by an Office of Housing Counseling (OHC) staff member within 45 days after becoming ‘inactive’, or the system will then automatically ‘terminate’ the agency. If an agency is ‘terminated’, it will be unable to log into HCS and cannot submit a HUD-9902 form. Agencies should contact their HUD Point-of-Contact (POC) to address any issues that resulted in the agency being placed in ‘inactive’ status, or to correct an agency status believed to be erroneous.

Tags: Housing Counseling Program Agency Activity Report (9902) Housing Counseling System/Client Management System

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