Date Published: November 2015
Domestic violence is often very traumatic for households, including children exposed to domestic violence. It is imperative that coordinated entry processes be designed to prevent further trauma and to provide households with control over the process and referrals. Trauma-informed practices that are sensitive to the lived experience of all people presenting for services need to be incorporated into every aspect of the coordinated entry process. The assessment tool and process should not re-traumatize the individual or family, must inform the person up-front about how the information will be used, and must allow them the option to refuse to answer questions or choose not to disclose personal information.
The coordinated entry process must also include protocols to ensure the safety of all individuals and families seeking assistance, and these protocols must specifically address how individuals and families fleeing domestic violence will have safe and confidential access to the coordinated entry process along with safe and secure referrals to appropriate housing and services. Further, the process must include procedures for how referrals will be made to victim service providers that are not participating in the coordinated entry process. CoCs should work with victim service providers in their community to determine the most appropriate procedures to implement.