Housing Counseling FAQ

What are the causes for removal from the Roster?

Date Published: October 2015

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HUD can remove counselors from the Roster for cause such as failure to:

  • Comply with education and training requirements;
  • Respond to HUD inquiries within a reasonable time;
  • Comply with applicable fair housing and civil rights requirements;
  • Comply with applicable statutes and regulations;
  • Provide information to clients on options other than Home Equity Conversion Mortgages (HECMs), the financial implications of a HECM loan, the tax consequences and any other information required by HUD or requested by the applicant;
  • Maintain registration or certification requirements of a state or local authority;
  • Providing unsatisfactory counseling to HECM loan applicants; or
  • By providing misrepresentations or fraudulent statements; promotion, representation or recommendation of any specific lender; or
  • Any other reason HUD determines to be so serious as to justify an administrative sanction.

Tags: Housing Counseling Program HECM Counseling Requirements