Housing Counseling FAQ

Why do I get an error message telling me that there are no exam records on file when I try to register for the Roster? I took and passed the HECM exam.

Date Published: October 2015

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If you have changed your name since you registered for the exam, your exam records only reflect the name you registered with to take the exam. In this case, please take a screen shot of your Roster application and send it along with your current name to housing.counseling@hud.gov noting the Subject as HECM Exam Error.”

Also, if you have not changed your name since you took the test, you may be registering your name slightly differently on the Roster than you did for the Home Equity Conversion Mortgage (HECM) exam, e.g. using a middle initial, using your middle name, etc. Reapply for the Roster inputting your name exactly as you registered for the HECM exam.

Tags: Housing Counseling Program HECM Counseling Requirements