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Housing Counseling FAQ

Can a HECM counselor fax a client’s counseling certificate to a lender if the counseling session was conducted over the phone and has been signed only by the counselor, not the client?

Date Published: September 2015

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Yes. If the counseling session is conducted over the phone, a counselor may fax a copy of the certificate, signed by the counselor only, to the lender as an acknowledgement that the counseling has been completed. However, to be insured by HUD, the lender must have an original, signed copy of a certificate signed by both the client and the counselor, or, in the case of telephone counseling, separate certificates signed by the client and counselor.

Tags: Housing Counseling Program HECM Counseling Requirements