If a client states he/she is unable to pay, would it be acceptable for the agency to mail the client a waiver application and ask the client to return it with documentation before proceeding with counseling?
Date Published: September 2015
Yes. The counseling agency is required to do an analysis to determine a client’s ability to pay. This analysis may require additional documentation from clients to verify clients’ income and debts. If the client is unwilling to provide the information necessary determine eligibility for a fee’s waiver, the agency is not required to do so.