Notice
Due to the lapse in Congressional Appropriations for Fiscal Year 2019, the U.S. Department of Housing and Urban Development (HUD) is closed. This website is supported by a cooperative agreement funded under a prior appropriation. Current functions will remain operational but no new functions will be added during the lapse in appropriations. For more information, see HUD Contingency Plan for Possible Lapse in Appropriations.
Housing Counseling FAQ
Q

What are some of the most common file and recordkeeping problems HUD reviewers identify during performance reviews?

Date Published: March 2015

Print ShareThis

A

Here is a list of some common problems identified:

  • Counseling type (client problem or need) not identified or documented;
  • Client name and/or address is not complete;
  • Housing counseling action plan is missing (not applicable to reverse mortgage counseling files);
  • The funding source for the counseling is not identified;
  • Documents that demonstrate the counselor discussed financial status and evaluated income, debt, financial obligations, etc. to determine appropriate course of action for the client are missing;
  • No evidence that follow-up activities were performed by the counselor;
  • Termination of counseling - date and reason - not documented;
  • No evidence that the agency’s disclosure statement was provided to the client; and
  • In reverse mortgage client files, no evidence that alternatives were discussed.

Tags: Housing Counseling Program Recordkeeping

FAQ ID:

2526