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Housing Counseling FAQ

What if someone comes in for multiple, distinct types of counseling in a reporting period? Would an agency consider them as a new client each time and record their demographic data each time?

Date Published: July 2014

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Yes - record their ethnicity, race, income, rural area status, and Limited English Proficiency (LEP) status data each time they visit the agency for a different type of counseling service. For example, if an individual comes in for one type of counseling, for example pre-purchase, the agency would record their demographic data, the type of counseling, and the impact(s). If, later in the same fiscal year reporting period, the same individual comes in for another type of counseling, for example default counseling, record this new activity and then record their demographic data again.

Tags: Housing Counseling Program Agency Activity Report (9902)