Notice
Due to the lapse in Congressional Appropriations for Fiscal Year 2019, the U.S. Department of Housing and Urban Development (HUD) is closed. This website is supported by a cooperative agreement funded under a prior appropriation. Current functions will remain operational but no new functions will be added during the lapse in appropriations. For more information, see HUD Contingency Plan for Possible Lapse in Appropriations.
Housing Counseling FAQ
Q

I’ve tried sending my application but the email is being returned. What do I do?

Date Published: October 2015

Print ShareThis

A

It is possible that your email is too large for the HUD email system. You can do a number of things to reduce the file size of your application.

  • Scan the documents at a lower resolution. 100 dpi is acceptable.
  • Convert your word documents into pdfs directly through the word program rather than printing and scanning; this reduces the overall file size dramatically. This is typically found as a “save as” command.
  • Break the application into sections. Be sure to label each email as “part (email number) of (total number of emails).”

If you are still having trouble submitting your application, please contact housing.counseling@hud.gov.


Tags: Housing Counseling Program Housing Counseling Agency Approval

FAQ ID:

2411