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Housing Counseling FAQ

I’ve tried sending my application but the email is being returned. What do I do?

Date Published: October 2015

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It is possible that your email is too large for the HUD email system. You can do a number of things to reduce the file size of your application.

  • Scan the documents at a lower resolution. 100 dpi is acceptable.
  • Convert your word documents into pdfs directly through the word program rather than printing and scanning; this reduces the overall file size dramatically. This is typically found as a “save as” command.
  • Break the application into sections. Be sure to label each email as “part (email number) of (total number of emails).”

If you are still having trouble submitting your application, please contact

Tags: Housing Counseling Program Housing Counseling Agency Approval