Date Published: February 2015
Grantees and HUD staff have a variety of ways to access training and technical assistance resources and to ask questions for help with DRGR.
Questions and Answers
Users are able to ask questions through the HUD Exchange Ask a Question (AAQ) system at https://www.hudexchange.info/program-support/my-question/. The screenshot below shows the HUD Exchange AAQ interface, where DRGR users are able to provide contact information, a summary of issues and attachments, as needed. Standard responses to questions are sent via email; however, TA providers may also contact you by phone to clarify questions and responses. When submitting questions please make sure to indicate the urgency of the request.
In addition, beginning with DRGR Release 7.10, all DRGR users will have access to a searchable database of FAQs in the DRGR system. DRGR users are able to view FAQs in the system using the “FAQ” link under the “Utilities” menu and will search using keywords to look up topics within categories of questions and also search existing questions and answers.
DRGR users should limit emails to DRGR_Help@hud.gov to urgent DRGR issues that the HUD Exchange is not equipped to assist, such as major system defects that may prevent draws or submission of Action Plans and QPRs.
Technical assistance involves recurrent communication with TA providers, possible site visits, and/or longer-term assistance that enables an organization to build skills, knowledge and capacity for operating CPD programs. For basic DRGR technical questions, please use the Ask a Question process described above.
HUD grantees can request technical assistance at: https://www.hudexchange.info/program-support/technical-assistance/. When requesting technical assistance, Grantees will be asked to provide information relating to its organization, the relevant CPD program, a description of the need for technical assistance and the timing for the requested assistance. Grantees may also upload documents to support its request.