My agency has an open floor plan. I am the only HOPWA worker. Do you have any suggestions for me?

Date Published: October 2014

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In service agencies where this situation is present it is recommended to provide at least one case conference room where case managers can meet privately with clients for the purpose of discussing confidential information. Additional methods of protection include locked file cabinets to store client files when you are away from your desk, password protected computers, utilizing unique identifier codes in place of client names on files or written documents, and when speaking on the telephone with, or regarding clients, refer to them only by the first name or code name. An additional layer of protection is to have all employees of the organization be well trained (and periodically re-trained) on the requirements for ensuring client confidentiality, as well as signing a confidentiality agreement form.

Tags: HOPWA Program Requirements - Confidentiality Requirements