Date Published: October 2014
Confidentiality can be breached by other clients. It is the responsibility of each agency to educate clients to be respectful of others by not revealing information about specific residential locations, service programs, and other clients. Program service agreements should include language around maintaining confidentiality of other program participants and specific program locations that would identify the HIV/AIDS status of other residents or clients.
Even with effective policies and procedures in place to protect client confidentiality, data breaches may occur. HOPWA providers should have a written protocol for rapidly responding to data breaches to ensure steps are taken to limit the damage of a data breach and to notify those affected.
For more information, see the HOPWA Confidentiality User Guide, pp. 21-23.