e-snaps FAQ

When attempting to access Project Applications the following error appears: “The application is connected to an incomplete applicant profile. Complete and submit the applicant profile to correct this error and submit the application.” What steps should applicants take?

Date Published: August 2017

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Please try the following:

  • Log into e-snaps.
  • Click on "Applicants" from the left menu.
  • Select the orange folder next to the name of the applicant.
  • Click on "Submission Summary."
  • Click on the "Edit" button.
  • Select the “Profile Type” screen. Switch the “Project Applicant” to “Collaborative Applicant.” Save the change. Switch back to “Project Applicant.” Save the change.
  • Select “Submission Summary.”
  • Select "Complete."
  • Log out of e-snaps.
  • Log back into e-snaps.
  • Go to “Submissions” on the left menu bar and access your application.

The message should no longer be displayed when trying to access the Project Application. If you continue to receive the error message, please submit a question to the HUD Exchange Ask a Question (AAQ) portal.

Tags: e-snaps Project Application - Accessing the Project Application

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